Our customers are important to us and we want you to be happy with your purchase. It's important that you inspect your purchase as soon as they have been delivered. If you are not happy, please reach out via email to info@lottieandlane.com and we will work with you to make it right.

Return Process

Prior to returning the item, please contact us at info@lottieandlane.com and we will guide you through our simple returns process and shipping address.

Returns can be made up to 14 days after receiving your order if any of the following has occurred:

1. The incorrect item was received in terms of color, size, or model (evidence is needed).
2. The item is used, defective or in extremely poor quality (evidence is needed). 
3. The estimated delivery time of the order has expired.

Refunds are issued via the payment method that was used to purchase the goods.